Terms and conditions

Terms and Conditions

Effective Date: [Insert Date]

These Terms and Conditions ("Agreement") are made between Cyberrock Entertainment N.V., a company registered under the laws of Curacao, (hereinafter referred to as "the Operator" or "we/us/our"), and you, the user of our online casino services (hereinafter referred to as "you" or "your"). By accessing and using our website, creating an account, and participating in any activities on our platform, you agree to be bound by these Terms and Conditions.

1. Legal Status

We are licensed by the Curacao e-Gaming Authority under license number [Insert Number]. Our jurisdiction is Curacao, and we are permitted to operate in certain jurisdictions subject to applicable laws and regulations. We do not currently hold licenses from the ANJ/MGA/UKGC authorities.

2. Registration and Login Process

To create an account on our platform, you must provide basic personal information, including your name, email address, country of residence, and other details as required. You must verify your email address to activate your account. At the withdrawal stage, we may request additional verification documents in accordance with anti-money laundering (AML) regulations.

3. Games and Software Providers

Our online casino offers a wide range of games from various software providers, including Rival Gaming, Saucify, Visionary iGaming, Betsoft, and iSoftBet. We reserve the right to modify or remove any game or software provider at our discretion.

4. Bonuses and Promotions

We offer various bonuses and promotions to our players, subject to the terms and conditions outlined below. Welcome Bonus: 100% match up to €200 + 25 free spins on Mystic Wolf @ €0.10 each. To participate in any promotion, you must opt-in at deposit and comply with the specified wagering requirements.

5. VIP and/or Loyalty Program

Our loyalty program rewards players for their deposits and wagers. You can earn points by playing our games, and these points can be redeemed for cash or other benefits. The loyalty program has four tiers: Bronze, Silver, Gold, and Platinum.

6. Payment Methods and Banking Terms

We accept various payment methods, including Visa/MasterCard, Sofort, GiroPay, and cryptocurrencies (BTC, ETH, LTC, USDT). For withdrawals, we offer e-wallets (Skrill/Neteller), crypto, and bank transfers. The minimum deposit is €25, and the maximum withdrawal per month is €10,000.

7. Key Terms and Conditions

These Terms and Conditions are subject to change without notice. By continuing to use our services, you acknowledge your acceptance of any amendments. We reserve the right to modify or remove any game, software provider, promotion, or payment method at our discretion.

8. Security and Fair Play

Our website uses industry-standard SSL encryption for secure financial transactions. We employ a random number generator (RNG) audited by Rival Gaming, but we do not hold eCOGRA/iTech Labs certification. Our platform is designed to provide fair gaming experiences, but we cannot guarantee the outcome of any game.

9. Responsible Gambling Features

We take responsible gambling seriously and offer various tools to help you manage your gaming habits. These include deposit limits (daily/weekly/monthly), loss limits, session reminders, self-exclusion (24h-6 months), and links to support organizations.

10. General Casino Information

Our online casino is operated by Cyberrock Entertainment N.V., a company registered in Curacao. We offer services in multiple languages, including English, Spanish, French, but our German interface is not available. Our platform accepts players from most countries, except those restricted by applicable laws and regulations.

11. Dispute Resolution

Any disputes arising from these Terms and Conditions or your use of our services will be resolved through negotiation between the parties involved. If a resolution cannot be reached, we reserve the right to terminate any account or activity.

By accessing and using our online casino services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.